Service Assistant

City Winery Chicago • Chicago, IL

18h • Onsite

About The Position

City Winery is seeking a Service Assistant to join their team and contribute to reimagining the future of live music and hospitality. City Winery aims to deliver a high-end culinary and cultural experience to customers passionate about wine, music, and culinary arts. The facility uniquely combines a functioning winery with intimate concerts, food & wine classes, private events, and fine dining, creating a compelling mix for sophisticated clientele. The Service Assistant is responsible for maintaining a clean and pleasant dining environment by clearing, sanitizing, and resetting tables, as well as ensuring all service areas are well-stocked and tidy. This role directly supports servers and/or bartenders during service, performing tasks to ensure a high-quality guest experience.

Requirements

• Strong work ethic, team player, and exceptional guest service skills
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
• Ability to navigate venue conditions, including tight spaces, dark room and loud environment
• Polished presentation
• Ability to take direction from others
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
• Aptitude to resolve problems
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

Nice To Haves

• 1+ year experience as a Busser or Runner in a fast-paced, high-volume service environment preferred and/or equivalent relevant experience

Responsibilities

• Provide guest hospitality; clear, clean, and replenish tables, settings, and all service areas; remove courses as completed and deliver to kitchen; replenish utensils; refill water glasses; remain alert to guest needs at all needs
• Aid waitstaff and bartenders as needed to perform guest related duties
• Ensure polished and clean presentation of all areas
• Prepare dining rooms for patrons by cleaning, setting napkins, service plates, water bottles, and utensils.
• Perform opening and closing duties including set-up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
• Support servers by setting up and replenishing service stations, trash containers liners, and bus stations
• Maintain service areas, clean up spills as needed
• Fulfill guest dining requests as needed and facilitate communication of guest requests to servers
• Make every effort to meet guest’s needs by either obtaining requested items for guest or communicating needs to server or management team
• Greet guests upon seating and fill water glasses
• Adhere to sanitation and safety policies
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
• Perform all other reasonably assigned duties

Benefits

• Equal opportunity employer
• Value diversity
• Do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
• Participates in the E-Verify Program in certain locations, as required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed