Service Assistant

Hendrick Automotive Group•Concord, NH

1d•Onsite

About The Position

Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Greets customers in the service drive area and assists them with the process of checking vehicle in for service. Assists Service Advisor by working with customer and technician to identify required maintenance. May advise customers on necessary and recommended services. May offer additional services and repairs to customers. Assists with moving vehicles. Assists customers with reviewing documentation, processing payment, and returning keys for completed services. Schedules appointments with customer. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned.

Requirements

Previous experience in automotive or customer service industries desired.
Basic knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

GED
High School Diploma
Automotive
up to 3 years
Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement

Responsibilities

Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
Assists Service Advisor by working with customer and technician to identify required maintenance.
May advise customers on necessary and recommended services.
May offer additional services and repairs to customers.
Assists with moving vehicles.
Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
Schedules appointments with customer.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Conducting road tests on customer vehicles.
Inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.