Service Advisor Assistant

Jim Shorkey Family Auto Group•Murrysville, PA

2d•Onsite

About The Position

A service advisor assistant supports service advisors by performing administrative tasks, handling customer check-in and check-out, managing basic communication, and coordinating with technicians and the parts department. They help the service department run efficiently by organizing workflow, processing paperwork, and ensuring customers are comfortable and informed about their vehicle's service.

Requirements

High school diploma or equivalent
Strong communication and organizational skills
Basic computer skills ( MS Office, scheduling systems)
Positive attitude and a passion for helping people
Clean driving record and background.

Nice To Haves

1 - 2 years of experience in a customer service or automotive environment

Responsibilities

Customer service: Greet customers, process vehicle check-ins, collect vehicle and contact information, and explain the service process. They also assist with check-out by explaining the work done and ensuring customer satisfaction.
Administrative support: Handle data entry, filing, and invoicing support. They may also be responsible for calling customers to confirm appointments.
Workflow coordination: Liaise with technicians and the parts department to help expedite repairs and manage the service centers' scheduling.
Internal communication: Inform service advisors or managers of any problems or potential issues, document customer concerns for technicians, and relay updates on vehicle status.
Waiting area maintenance: Keep the customer waiting area clean, stocked with refreshments, and comfortable.