Assistant Service Advisor

AC Nelsen Enterprises Inc•Shakopee, MN

1h•Onsite

About The Position

For 100 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers. We are currently searching for a full time customer service advisor to work in our fast-paced service department. As a service advisor with AC Nelsen RV, you help customers by assisting solving issues that they're having with their trailer, scheduling service appointments, and making sure that the customers are happy with the service that we provide. This position would also assist our service manager by: Answering service department phone calls, directs calls to correct person or department Schedule and coordinate service appointments Create and maintain accurate customer and service records File warranty claims with manufactures & warranty companies in a timely manner Follow up on warranty claims to ensure prompt processing and payment Communicate with customers regarding service updates and claim status Support service advisors and technicians with administrative tasks Maintain a professional and organized work environment

Requirements

Experience working in an auto or RV shop, or a related service field (or be mechanically inclined and willing to learn)
Excellent customer service skills
Excellent organization skills
Team-focused attitude
Empathetic personality
Ability to confer with all levels of customers
Experience using Microsoft office products
Computer literate and willing to learn our proprietary system
Ability to work in various environments including: outdoors, office, and shop area
At least 1 year of experience working in a face-to-face customer service role
Experience in a receptionist or administrative assistant position
Mechanical knowledge, including: -HVAC -Plumbing -Electrical

Nice To Haves

Experience using Microsoft office products
Computer literate and willing to learn our proprietary system
Currently own and RV or a camper, or have you in the past

Responsibilities

Answering service department phone calls, directs calls to correct person or department
Schedule and coordinate service appointments
Create and maintain accurate customer and service records
File warranty claims with manufactures & warranty companies in a timely manner
Follow up on warranty claims to ensure prompt processing and payment
Communicate with customers regarding service updates and claim status
Support service advisors and technicians with administrative tasks
Maintain a professional and organized work environment