Service Assistant

Wallwork Careers •Fargo, ND

10h•Onsite

About The Position

Valley Imports is looking for a part-time Service Assistant to join our team! Shifts range between 7am-6pm, Monday-Saturday, with 28 hours worked per week. Pay is $18/hr. The Service Assistant is responsible for helping with servicing and repairing vehicles as assigned by the Service Manager. The Service Assistant will help ensure a safe, clean, and organized work area. This position also assists service advisors and managers with any tasks or projects assigned.

Requirements

High School Diploma or G.E.D.
Valid driver’s license with acceptable driving record.
Ability to work with limited supervision.
Must be able to manage in a fast paced work environment.
Must have great customer service and communication skills.

Nice To Haves

Mechanical experience preferred.

Responsibilities

Assist service advisors and managers with any assigned duties or tasks within the department.
Interface with customers and service advisors to identify and sell vehicle repairs and maintenance.
Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information.
Input and maintain vehicle and customer information in computer system.
Maintain a professional appearance at all times.
Identify, recommend and support opportunities for methods/process improvement.
Ensure a clean and safe work area.
Work with customer to identify required maintenance.
Advise customers on necessary/suggested services.
Offer additional services and repairs to customers.
Identify, recommend and support opportunities for methods/process improvement.
Ensure that each and every customer encounter is consistent.
Provide attention to detail on all service work.
Report any service issues or maintenance to the Production Manager.
Each service order should be done efficiently and comply with all dealership policies.
Maintain proper use of all equipment within the service department.
Adhere to work schedule and maintain regular attendance.
Performs Wallwork Inc.-wide duties as requested by the designated supervisor.
Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.