Service Assistant (BDC Agent) |Valley Chrysler Dodge Jeep & Ram

Carter Myers Automotive • Staunton, VA

11h • Onsite

About The Position

Join our service team as a Service Assistant (BDC Agent), serving as the primary point of contact for customers scheduling vehicle service. This role plays a key part in delivering a smooth and professional service experience while supporting customer retention and dealership performance. This role offers an opportunity to build customer service and communication skills while supporting a high-performing service department. You will play a direct role in creating a positive ownership experience for every customer.

Requirements

• High school diploma or equivalent
• Valid driver’s license
• Strong communication and phone skills
• Ability to manage multiple tasks in a fast-paced environment

Nice To Haves

• Experience in customer service, call center, or dealership environment
• Microsoft Office knowledge

Responsibilities

• Answer inbound service calls and make outbound follow-up calls
• Schedule and confirm service appointments
• Maintain communication with customers throughout the service process
• Follow up on declined services and promote maintenance opportunities
• Support service team goals and customer retention efforts
• Deliver a professional and customer-focused experience

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Employee Stock Ownership Plan (ESOP)
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED