Service Appraiser

Cleveland Brothers Equipment•Harrisburg, PA

About The Position

Cleveland Brothers Equipment Co., Inc., the local Caterpillar dealership, seeks a highly motivated self-starter to join its team. The Service Appraiser inspects, quotes, submits, and coordinates activities related to the Certified Rebuild Program, including fully certified machines, certified power trains, and certified components. The role meets with customers and helps the sales force explain and sell certified products, tracks certified work orders, and prepares periodic reports for upper management. It also works with relevant parties on Cat Insurance issues connected to the Certified program. The position also handles insurance and customer jobs involving severely damaged machines, military machine rebuilds, and repair quotations for the Sales Department, PSSRs, customers, and shop. The Service Appraiser assists mechanics and shop supervision with day-to-day decisions based on certified requirements.

Requirements

Strong mechanical aptitude and the ability to evaluate a wide variety of machines.
Experience identifying parts in SIS Web and/or DBSi.
Ability to determine labor requirements for a variety of tasks.
Above-average computer skills.
Excellent organizational skills.
Ability to work under strict time constraints and efficiently under a heavy volume of work.

Responsibilities

Inspect, quote, submit, and coordinate work associated with the Certified Rebuild Program, including machines, power trains, and components.
Meet with customers and assist the sales force in explaining and selling certified products.
Track certified work orders and prepare periodic reports for upper management.
Coordinate with concerned parties on Cat Insurance issues related to the Certified program.
Inspect, quote, submit, and coordinate insurance-company and customer jobs involving severely damaged machines, including damage from vandalism, accidents, floods, or fires.
Represent Cleveland Brothers Equipment Co., Inc. on the Caterpillar Certified Rebuild Advisory Board.
Inspect, quote, submit, and coordinate military machine rebuilds, including SLEPS and RESET programs.
Quote repairs for the Sales Department, PSSRs, customers, and the shop as needed.
Assist mechanics and shop supervision with day-to-day decisions based on certified requirements.