Service Appraiser

Cleveland Brothers Equipment Co•Pittston Township, PA

About The Position

Cleveland Brothers Equipment Co., Inc. is seeking a highly motivated self-starter to join its team. The Service Appraiser inspects, quotes, submits, and coordinates work related to the Certified Rebuild Program, including fully certified machines, certified power trains, and certified components. The role involves meeting with customers and assisting the sales force in explaining and selling certified products; tracking certified work orders and preparing periodic reports for upper management; and coordinating with relevant parties on Cat Insurance issues connected to the program. The position also supports insurance and customer jobs involving severely damaged machines, military machine rebuilds, repair quoting, and day-to-day decisions by mechanics and shop supervision based on certified requirements.

Requirements

Strong mechanical aptitude and ability to evaluate a wide variety of machines.
Experience identifying parts in SIS Web and/or DBSi.
Ability to determine labor requirements for a variety of tasks.
Above-average computer skills.
Excellent organizational skills.
Ability to work under strict time constraints.
Ability to work efficiently under a heavy volume of work.

Responsibilities

Inspect, quote, submit, and coordinate activities for the Certified Rebuild Program, including certified machines, power trains, and components.
Meet with customers and assist the sales force in explaining and selling certified products.
Track certified work orders and prepare periodic reports for upper management.
Work with relevant parties on Cat Insurance issues related to the Certified Rebuild Program.
Inspect, quote, submit, and coordinate insurance-company and customer jobs involving machines severely damaged by vandalism, accidents, floods, fires, or other natural disasters.
Represent Cleveland Brothers Equipment Co., Inc. on the Caterpillar Certified Rebuild Advisory Board.
Inspect, quote, submit, and coordinate military machine rebuilds, including the SLEPS and RESET programs.
Quote repairs for the Sales Department, PSSRs, customers, and the shop as needed.
Assist mechanics and shop supervision with day-to-day decisions based on certified requirements.