Service Appointment Specialist

Phillips Chevrolet of Frankfort•Frankfort, IL

1d•Onsite

About The Position

Phillips Chevrolet of Frankfort is seeking a Full-time dedicated Service Appointment Specialist to join our team in Frankfort, IL. In this role, you will be the primary point of contact for customers scheduling their vehicle service appointments, ensuring a smooth and efficient process that supports our service department's operations and enhances customer satisfaction. We are willing to train the right candidate. We are seeking individuals with flexible schedules as well as the ability to work some Saturday's.

Requirements

High school diploma or equivalent.
Strong communication and customer service skills.
Ability to multitask and manage time effectively.
Attention to detail and organizational skills.
Proficiency with phone systems and computer scheduling software.
Able to type and handle high volume of telephone calls simultaneously
18 years or older
Basic computer skills
Valid drivers license and willing to submit to a background check and drug-screening

Nice To Haves

Previous experience in automotive service department or customer service preferred.

Responsibilities

Answer incoming calls and assist customers with scheduling service appointments.
Manage and maintain the service appointment calendar efficiently to maximize shop productivity.
Communicate effectively with service technicians and customers to confirm appointment details and service needs.
Provide accurate information about services, pricing, and estimated wait times.
Follow up with customers as needed to confirm appointments or provide updates.
Maintain customer records and appointment data in the dealership’s management system.
Assist the service department with miscellaneous administrative duties.