Service Appointment Coordinator

Maplewood Toyota•Maplewood, MN

12d•$17 - $21•Onsite

About The Position

Maplewood Toyota is seeking a dependable, upbeat, and customer-focused Service Appointment Coordinator to support their service department. This role involves proactive customer outreach, appointment scheduling, and retention efforts. The ideal candidate enjoys helping people, staying organized, and thrives in a fast-paced environment where communication and follow-through are crucial. The Service Appointment Coordinator will play a key role in keeping customers connected to the service department by focusing on outbound follow-up, appointment setting, and customer retention, while also handling inbound scheduling and inquiries. The position aims to create a smooth, professional, and welcoming customer experience by contacting customers about maintenance, repairs, recalls, and recommended services, ensuring they are connected with the appropriate dealership resources.

Requirements

Previous customer service experience required
Strong communication skills, both verbal and written
Comfortable spending much of the day on the phone
Confident making outbound calls and speaking with customers professionally
Strong computer skills and ability to learn new systems quickly
Excellent multitasking, organization, and time management skills
Positive attitude and team-oriented mindset
Dependable, professional, and eager to learn

Nice To Haves

Call center experience
Appointment setting or follow-up experience
Customer retention, sales support, or customer outreach experience
Automotive or dealership experience

Responsibilities

Make outbound calls to customers to schedule service appointments and support retention efforts
Follow up with customers regarding maintenance, repairs, recalls, declined recommendations, and other service needs
Re-engage customers who have not yet scheduled or completed recommended service work
Answer inbound customer calls professionally and efficiently as needed
Schedule service appointments accurately for maintenance, repairs, recalls, and other recommended services
Respond promptly to customer inquiries by phone, email, and web inquiry channels
Provide basic service information and direct customers to the appropriate department when needed
Accurately document customer communication in CRM and dealership systems
Work closely with teammates, service staff, and management to support a seamless customer experience
Participate in team meetings, coaching, and process improvement efforts