Service Appointment Coordinator

Maplewood Toyota•Maplewood, MN

11d•Onsite

About The Position

Join a Team People Trust Since 1982, Maplewood Toyota has been a trusted name in the Twin Cities. We take pride in delivering an exceptional customer experience, and that starts with the people on our team. We are looking for a dependable, upbeat, and customer-focused Service Appointment Coordinator to support our service department through proactive customer outreach, appointment scheduling, and retention efforts. If you enjoy helping people, staying organized, and working in a fast-paced environment where communication and follow-through matter, this could be a great fit. As a Service Appointment Coordinator, you will play an important role in helping customers stay connected to our service department. This position focuses heavily on outbound follow-up, appointment setting, and customer retention, while also assisting with inbound scheduling and customer inquiries as needed. You will help create a smooth, professional, and welcoming customer experience by reaching out to customers regarding maintenance, repairs, recalls, and recommended services, while ensuring they are connected to the right dealership resources.

Requirements

Previous customer service experience required
Strong communication skills, both verbal and written
Comfortable spending much of the day on the phone
Confident making outbound calls and speaking with customers professionally
Strong computer skills and ability to learn new systems quickly
Excellent multitasking, organization, and time management skills
Positive attitude and team-oriented mindset
Dependable, professional, and eager to learn

Nice To Haves

Call center experience
Appointment setting or follow-up experience
Customer retention, sales support, or customer outreach experience
Automotive or dealership experience

Responsibilities

Make outbound calls to customers to schedule service appointments and support retention efforts
Follow up with customers regarding maintenance, repairs, recalls, declined recommendations, and other service needs
Re-engage customers who have not yet scheduled or completed recommended service work
Answer inbound customer calls professionally and efficiently as needed
Schedule service appointments accurately for maintenance, repairs, recalls, and other recommended services
Respond promptly to customer inquiries by phone, email, and web inquiry channels
Provide basic service information and direct customers to the appropriate department when needed
Accurately document customer communication in CRM and dealership systems
Work closely with teammates, service staff, and management to support a seamless customer experience
Participate in team meetings, coaching, and process improvement efforts