Service Appointment Coordinator - 1 Year Contract

Pfaff Automotive Partners•Bolton, ON

7d•Onsite

About The Position

We are looking for a Service Appointment Coordinator to be the first point of contact for our customers at Bolton Ford. In this role, you’ll schedule service appointments, coordinate with the service team, and ensure every customer receives a seamless and positive experience from booking to vehicle drop-off. If you thrive in a fast-paced environment and enjoy delivering outstanding customer service, we’d love to hear from you.

Requirements

Proven experience in appointment scheduling or customer service within the automotive industry or related field
Excellent communication skills in English
Strong organizational skills with attention to detail
Ability to multitask effectively in a fast-paced environment
Professional appearance
Ability to work collaboratively within a team
Positive attitude focused on delivering exceptional customer experiences
Ontario G Driving License with clean abstract (required)

Nice To Haves

Proficiency with CDK dealership management software is an asset
Car dealership: 1 year
Customer service: 2 years
Service appointment coordination: 1 year
CDK: 1 year

Responsibilities

Schedule and confirm customer appointments efficiently to optimize dealership operation
Greet clients professionally and assist with their scheduling needs
Maintain accurate records of appointments and customer interactions
Collaborate with the service team to coordinate customer visits
Follow up with clients to confirm upcoming appointments and gather feedback
Manage customer inquiries related to appointments via phone and email
Follow up with customers after service visits
Schedule appointments from call lists within the dealership customer database