Appointment Coordinator (Team Ford)

Go Auto • Edmonton, AB

1d

About The Position

Go Auto is seeking a dynamic Service Appointment Coordinator to join their team. This role is ideal for someone who is a people-person with strong organizational skills and a passion for providing exceptional customer service. The coordinator will be responsible for managing appointments, ensuring a positive guest experience, handling communications, and coordinating with other departments.

Requirements

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• Tech-savvy

Responsibilities

• Efficiently schedule appointments, confirmations, and updates.
• Ensure every service visit is a unique and extraordinary experience for guests.
• Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Answer calls and emails promptly and professionally.
• Review and coordinate appointments with the parts department.
• Collect and process payments, following dealership guidelines.
• Follow up with guests, request feedback, and discuss surveys within 24 hours.

Benefits

• Training and access to Go Auto U courses
• Employee Investment Program with a guaranteed 10% return annually, up to 16% based on profits
• Three weeks of vacation after the first year, four weeks after five years, and five weeks after ten years
• Comprehensive health and dental coverage
• Health spending account
• Opportunities for career growth within a promote-from-within culture
• Positive and collaborative team environment
• Company donations to causes like the Kids with Cancer Society and Go Auto Fuels the Schools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed