Appointment Coordinator

Northern Roads Auto Group • Fort Erie, ON

1d • CA$19 - CA$24 • Onsite

About The Position

Be the First Hello to Every Toyota Journey. If you're energetic, customer-focused, and love building relationships, we'd love to meet you. Join the award-winning team at Fort Erie Toyota and help create exceptional experiences from the very first conversation.

Requirements

• Outbound and/or Inbound call center experience is preferred
• Track record of accomplishing targets
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Successful completion of High School Diploma or equivalency
• Fluent in English (verbal and written)

Responsibilities

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, and book appointments
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of conversations in our call center database (CRM) in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Other duties as assigned

Benefits

• Trusted relationships – We’re a work family and you’ll become a part of the team.
• Many employee engagement activities – We want you to want to come into work every day.
• Employee Health and Wellness Initiatives – We truly care about your well-being.
• Career path planning and training – We want you to succeed and grow alongside us.
• Other perks and incentives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED