Service Appointment Coordinator

Hines Park Ford • New Hudson, MI

3d • Onsite

About The Position

Hines Park Ford has an immediate opening and is looking to add a full time Service Coordinator to our team. The ideal candidate will have BDC/call center experience with a desire to learn more about the service side of an auto dealership. We are a family owned and operated business with a fast paced and friendly atmosphere. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Requirements

• Previous experience in a BDC or Service Department is preferred but not required
• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and the ability to handle a dynamic work environment
• Professional appearance and eager to improve on all aspects
• Valid driver’s license and clean driving record

Nice To Haves

• BDC/call center experience

Responsibilities

• Fielding calls to our service department and answering general service questions
• Accurately setting and coordinating service appointments for our clients
• Communicating with service advisors regarding their clients that you speak with
• Make outgoing calls to clients to actively set appointments regarding maintenance/recall visits and client satisfaction
• Work cooperatively with the service department and other departments to be a team player
• Resolve issues and look for opportunities to enhance the Hines Park experience
• Manage the Service Rental Vehicles
• Learn Service cashier to be back up
• Other duties as assigned by the Management

Benefits

• Medical insurance
• Dental and vision Insurance
• Paid vacation time
• 401(k) plan with employer match
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed