Appointment Coordinator / Mobile Service Coordinator

Monaco Ford•Glastonbury, CT

2d•Onsite

About The Position

Monaco Ford has been embedded in the Glastonbury, Connecticut community since 1922. We're dedicated to creating an exceptional experience for our customers, and are always seeking hardworking, professional individuals to join our well-established team. Monaco Ford is seeking a friendly, professional, reliable, and driven person to join our team as an Appointment Coordinator / Mobile Service Coordinator for the Service Department.

Requirements

Excellent phone communication skills
Excellent customer service skills
Computer savvy
Able to process information quickly
Receptive to ongoing training and other miscellaneous tasks as requested
2 years + customer service experience
DMS experience preferred
High school degree or equivalent
Valid Driver's License and clean driving record
Willing and able to pass pre-employment testing, such as a background check, MVR check, and drug testing.

Nice To Haves

Auto and service experience preferred

Responsibilities

Greet customers and assist them with any inquiries they may have
Answer inbound calls for Service Department and dispatch calls as necessary
Assist customers over the phone and in person in scheduling service needs, being sure to capture all needed information
Place outbound calls to follow up on voicemails received
Place outbound calls to confirm future appointments
Review schedule for clarity and confirmation daily
Follow up on appointments booked via our website
Assist in scheduling pick up and deliveries of customer vehicles as needed
Inspect and check in new vehicles as they are delivered from the factory
Some minor cashiering as needed
Train and assist our existing Mobile Service Coordinator
Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Additional miscellaneous duties as needed