Service and Warranty Manager (3273)
About The Position
American Technology Components, Inc. is seeking a Service and Warranty Manager to play a crucial role in ensuring our products meet customer expectations while leading a dedicated team. American Technology Components, Inc. is an innovative, custom manufacturer providing products and services across multiple industries. This includes manufacturing of Audio/Video Controls, Switch Controls, Electronic Controls, RF Controls, Interior and Exterior 12V Lighting, Wiper Systems and Components, 12V Accessories and Molded Convenience items. We have incorporated our state-of-the-art manufacturing capabilities to produce a high efficiency and controlled manufacturing environment that allows us to produce world class electrical components and circuit board assemblies.
Requirements
- A.S. in Electronics required.
- 3+ years of experience in warranty management, customer service, or a related role in the electronics or manufacturing industry preferred.
- Understanding of electronics manufacturing, product diagnostics, and troubleshooting.
- Interpret schematic and technical documents
- Troubleshoot PCBA down to component level
- Experience with warranty management systems and CRM tools.
- Strong leadership and communication abilities.
- Excellent problem-solving skills and a customer-focused mindset.
- Ability to work cross-functionally with engineering, production, and customer support teams.
Nice To Haves
- Bachelor's degree in Electronics preferred
Responsibilities
- Oversee and process warranty claims, ensuring timely resolutions while adhering to company policies.
- Serve as the primary point of contact for escalated customer warranty issues, ensuring a positive customer experience including site visits for troubleshooting.
- Manage product repairs and service requests, working closely with the production and quality teams to address recurring issues.
- Supervise and support the service and warranty team, ensuring efficient workflows and professional development.
- Identify trends in product issues, analyze root causes, and collaborate with engineering and production teams to drive continuous improvement.
- Maintain accurate service records, track warranty trends, and provide reports to leadership on warranty claims, repair rates, and customer feedback.
- Ensure all warranty and service operations align with industry standards and company policies.
- Travel to OEM’s and Dealers to perform technical training to technicians.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
