Manager, Warranty Inspection
About The Position
The Warranty Inspection Manager oversees and enforces product warranty policy, processes, systems and documentation. This person supervises the tire claims inspection process and staff, and oversees customers on execution of the policy. Additionally, this position supervises staff in data entry, statistical analysis, information system development, and supports engineering in information system hardware and software development. The Manager develops and maintains all standard operating procedures and corresponding documentation of warranty process which is inclusive of logistics, processing of physical product, all software and system related, final technical disposition and then scrapping of tires. Creates, manages and maintains all external communications that are touch points with the warranty process for all internal and external stakeholders. Continues to find ways to drive efficiency and accuracy and improve the warranty process supported by new technologies and AI. Develops efficient work flow processes which includes management of the layout of the Warranty center. Works with outside vendors to ensure that all aspects of the warranty process are properly supported.
Requirements
- Strong supervisory skills
- Excellent interpersonal skills
- Demonstrated computer system application knowledge
- Demonstrated communication expertise
- Basic understanding of statistical methods
- Demonstrated success in guiding the work of others
- Demonstrated success in educating others in areas related to tire inspection
- 4-year technical or science degree or equivalent industry experience
- 10+ years information systems, tire industry product, service and warranty knowledge
- Ability to travel as necessary
Nice To Haves
- Sales, consumer affairs, marketing experience are a major plus
Responsibilities
- Enforces warranty policy and documentation, manages the claim processing system.
- Supervises staff responsible for data entry, inspection analysis and reporting.
- Assists in providing early warning of developing product quality issues to the Technical, Manufacturing & Quality Assurance staff in monthly quality review meetings.
- Assures all aspects of claims database are secure, and data is valid and controlled only for appropriate use.
- Interfaces with government and industry organizations and dealers for information exchange and inquiry.
- Provides tire inspection methods and standards, claims inspector training, and equipment and facility maintenance.
- Conducts routine claims cause and effect analysis, and instructs and provides training for Sales staffs.
- Interact with other groups within the company to ensure that our customers are being properly supported.
- Communicate group activities, goals and objectives with other groups within Technical Service and with immediate management.
- Complete other tasks as required.
- Develops and maintains all standard operating procedures and corresponding documentation of warranty process which is inclusive of logistics, processing of physical product, all software and system related, final technical disposition and then scrapping of tires.
- Creates, manages and maintains all external communications that are touch points with the warranty process for all internal and external stakeholders.
- Continues to find ways to drive efficiency and accuracy and improve the warranty process supported by new technologies and AI.
- Develops efficient work flow processes which includes management of the layout of the Warranty center.
- Works with outside vendors to ensure that all aspects of the warranty process are properly supported.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
