Appliance Installation, Service and Warranty Manager
About The Position
HPM Building Supply in Honolulu, Hawaii is seeking to hire a full-time Appliance Installation, Service and Warranty Manager. The Appliance Installation, Service and Warranty Manager includes overseeing appliance operations, troubleshooting and installing repairs, estimating costs, documenting work, managing inventory, training technicians, maintaining product information, implementing quality assurance procedures, assisting clients, collaborating on designs, recommending improvements, and fostering relationships with clients and partners. They oversee all aspects of appliance installation, warranty management, and after-sales service, ensuring efficient operations, high-quality service delivery, and excellent customer satisfaction. This role requires a blend of strong technical knowledge, leadership skills, problem-solving abilities, and a customer-centric mindset.
Requirements
- Ability to lift 50 pounds with or without reasonable accommodation.
- Basic plumbing, electrical, and construction knowledge.
- Basic knowledge of cabinetry manufacturing, countertop coordination, and interior design.
- Valid driver's license required.
- Intermediate to advanced computer skills, including effectively using email, internet, and Microsoft Office.
- In-depth technical knowledge of appliances.
Responsibilities
- Assist team in incorporating appliance package, Mechanical/Electrical/Plumbing (MEP)
- Evaluate and implement internal procedures for quality assurance, risk mitigation, cost.
- Train support crews and mentor field service technicians in the above.
- Keep product information current and assist in developing reference resources for staff.
- Oversee the warehousing, delivery, and installation of all appliances.
- Troubleshoot, diagnose, service, and install warranty repairs and replacements.
- Estimate costs and make recommendations in the client's best interest.
- Promptly and accurately document and track any work performed.
Benefits
- Promotional $1,000 sign-on bonus
- Medical (including prescription drug, vision and chiropractor/massage/acupuncture or Health Reimbursement Account ($2,400 a year))
- Dental (with ortho coverage for employee and dependents)
- PTO (15 days a year) + up to 5 additional days of Well Being Leave
- Basic Life/AD&D coverage
- Long-term disability
- Health and Dependent Care Flexible Spending Plans
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- AFLAC voluntary insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
