Service and Warranty Administrator

Lift Power•Jacksonville, FL

About The Position

Provide professional, timely, and responsive support to customers regarding warranty claims while effectively managing multiple priorities and responsibilities. Process Service and Full Maintenance invoices accurately and efficiently, assist with Service billing as needed, and maintain accurate and up-to-date Full Maintenance equipment records.

Requirements

Strong written and verbal communications skills
Strong Organizational Skills
Strong decision-making skills
Ability to work on multiple tasks at one time
Administrative abilities (typing, filing, etc)
Strong Microsoft Office skills
Ability to work well in a team environment
Strong Customer Service skills
Proficient with technical communications and equipment models
Safety oriented

Responsibilities

Process warranty claims
Document, track, and review warranty claim resolutions
Identify, organize and prepare warranty parts for return to manufacturer
Assist Senior Billing Coordinator with various tasks
Process billing for Service and Full Maintenance
Maintain Full Maintenance Truck files for accuracy and efficiencies
Assist with Fleetstats Billing and Uploading
Track, review and follow up on WIP for Warranty
Assist with InfoLink Billing
Create and process purchase orders
Assist with Month-End Tasks and Reports
Review accounts-receivable ledger on a continuous basis to assure prompt payment of claims
Develop and maintain a high level of knowledge regarding warranty requirements of each manufacturer
Report any changes to management in a timely manner
Additional duties as needed at the discretion of the manager