Service Warranty Administrator

HTS • San Antonio, TX

6d

About The Position

Review, evaluate, and process manual and automated warranty claims for accuracy and policy compliance. Process warranty registrations and correct registration errors as needed. Manually register equipment serial numbers when approved or when system exceptions occur. Research warranty eligibility, claim status, product information, and registry history. Provide warranty claim status updates to customers, distributors, sales representatives, and internal stakeholders. Resolve routine warranty issues independently while escalating complex or unusual situations to management. Maintain warranty claim tracker and supporting documentation. Generate daily warranty reports and operational reporting as requested. Prepare warranty reports for sales representatives, agencies, and management following established approval processes. Maintain accurate warranty records and documentation in accordance with company policies. Monitor trends and identify recurring warranty issues for management review.

Requirements

• Accuracy and policy compliance in processing warranty claims.
• Ability to process warranty registrations and correct errors.
• Proficiency in manually registering equipment serial numbers.
• Skill in researching warranty eligibility, claim status, product information, and registry history.
• Capability to provide warranty claim status updates to various stakeholders.
• Ability to resolve routine warranty issues independently.
• Skill in escalating complex or unusual situations to management.
• Proficiency in maintaining a warranty claim tracker and supporting documentation.
• Ability to generate daily warranty reports and operational reporting.
• Experience in preparing warranty reports for sales representatives, agencies, and management.
• Knowledge of maintaining accurate warranty records and documentation.
• Ability to monitor trends and identify recurring warranty issues.

Responsibilities

• Review, evaluate, and process manual and automated warranty claims for accuracy and policy compliance.
• Process warranty registrations and correct registration errors as needed.
• Manually register equipment serial numbers when approved or when system exceptions occur.
• Research warranty eligibility, claim status, product information, and registry history.
• Provide warranty claim status updates to customers, distributors, sales representatives, and internal stakeholders.
• Resolve routine warranty issues independently while escalating complex or unusual situations to management.
• Maintain warranty claim tracker and supporting documentation.
• Generate daily warranty reports and operational reporting as requested.
• Prepare warranty reports for sales representatives, agencies, and management following established approval processes.
• Maintain accurate warranty records and documentation in accordance with company policies.
• Monitor trends and identify recurring warranty issues for management review.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed