Service and Support Specialist

General Parts Group • Kansas City, MO

7d • $22 - $24

About The Position

General Parts is seeking a Service Support Specialist to support the branch by handling tasks across multiple departments. The role assists dispatch, performs office and customer service duties, coordinates shipments, organizes warehouse components, and follows accident prevention procedures. This is a non-supervisory position reporting to the Branch Manager. The work is primarily in a typical office environment and involves a mix of sitting, walking, and standing, with occasional light lifting and use of computers and office equipment.

Requirements

• High school diploma or equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successfully complete a pre-employment drug screen and criminal background check.
• Prioritize safety.
• Ability to work independently with minimal supervision; self-motivated and organized.
• Comfort operating computers and office equipment.
• Able to perform occasional light lifting and a mix of sitting, walking, and standing.

Responsibilities

• Assist dispatch with creating work orders, maintaining billing notes, and entering new equipment data.
• Perform clerical duties, including scanning, filing, and managing daily mail.
• Welcome customers and guide them in tagging equipment for repairs.
• Manage UPS shipments and ensure accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Take on other challenges assigned by the Branch Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED