Admin Service and Support Specialist

General Parts Group • Kansas City, MO

22h

About The Position

The Admin Service and Support Specialist provides administrative and operational support across all departments and serves as a key support resource for the branch. The role assists with dispatch and service documentation, office clerical work, customer equipment intake, shipping, and warehouse organization. The position is non-supervisory and reports to the Branch Manager. Actions in this role may affect people, finances, and the organization’s reputation. The work is primarily in a typical office environment and may involve light lifting and periods of sitting, walking, and standing.

Requirements

• High school diploma or equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Prioritize safety in all work.
• Ability to work independently with minimal supervision and stay organized.
• Comfort operating computers and office equipment.
• Ability to perform occasional light lifting and a mix of sitting, walking, and standing.

Responsibilities

• Assist dispatch with creating work orders, maintaining billing notes, and entering new equipment data.
• Perform clerical duties, including scanning, filing, and managing daily mail.
• Welcome and guide customers as they tag equipment for repairs.
• Manage UPS shipments and ensure accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Take on additional challenges or duties assigned by the Branch Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED