Service and Installation Technician

Client Challenge • Charlotte, NC

4d • Onsite

About The Position

Integrated Openings Solutions, LLC (“IOS”) is a commercial and architectural openings solutions company. We provide industry leading commercial doors and hardware products and services to help make buildings smart, aesthetically pleasing, code compliant and sustainable. This posting represents a “future opportunity” position, meaning there may not be an immediate opening at the time of application. However, we welcome your interest and encourage you to apply so we can keep your information on file for upcoming roles that match your experience and qualifications. If a position becomes available that aligns with your background, our team may reach out to discuss next steps. The Service and Installation Technician will repair and/or install a wide range of commercial doors and hardware. You will recommend improvements to the customers and upgrades to improve product functionality. Provide all services with the highest level of professionalism and customer service. And maintain truck inventory and cleanliness.

Requirements

• D8 experience required
• Strong communication and problem-solving skills
• Customer service orientation and strong work ethics
• Ability to work hard with an eye for quality
• Ability and willingness to learn new products
• Strong understanding of D10
• Experience installing and servicing commercial doors
• Valid professional driver’s license
• Clean motor vehicle record
• High school degree

Nice To Haves

• Value Add: D28 knowledge

Responsibilities

• Serve customers by analyzing work orders; investigating customer issues; completing repair/installation; conducting tests; resolving problems.
• Drive to the job site to assess customer’s service/repair needs and complete repair of the product to the customer’s satisfaction.
• Consistently seek and promote opportunities for service, sales, and preventative maintenance contracts.
• Acquire knowledge of all products and pricing to price, market, and sell replacement products and repair parts.
• Develop mechanical skills, learn new techniques, and remain current with product requirements for installation materials to meet safety specifications and maintain quality workmanship.
• Ensure that service and installation documentation is submitted complete, accurately and timely. Includes, but not limited to work orders, timesheets, etc.
• Maintains customer confidence by keeping service information confidential.
• Maintain inventory, cleanliness and maintenance of company vehicle
• Any other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED