Service Technician - Installation

Patterson Companies, Inc.•Vancouver, BC

1d•Onsite

About The Position

Patterson Dental is seeking a highly motivated and energetic individual to join its technical team at our Vancouver branch. As a Service Technician – Installation you will be responsible for providing trained, intermediate level on-site repair, installation and maintenance on a variety of dental products.

Requirements

Electronics diploma required.
Valid driver's license and in order required.
Excellent organizational and problem solving skills.
Motivated team player.
Strong customer service skills.
2 to 3 years of experience in repair field in a dental/medical environment.
Carpentry/plumbing/heating/electricity/electronics related experience required.
Excellent communication skills, both written and verbal in English.

Responsibilities

Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
Determines parts, supplies or tools needed to complete service requests.
Relays any special problems to Service Coordinator following each call.
Insures that standard response times committed to the Service Coordinator are met.
Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.
Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
Returns defective modules assemblies or parts to the local office and labels items.
Maintains and restocks parts trucks.
Performs other duties as assigned.