Service and Installation Coordinator - Culver City

SSD Alarm•Culver City, CA

2d•$20 - $25•Onsite

About The Position

With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Service & Install Coordinator to join our team in Culver City, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in their employees personal and professional growth by providing training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.

Requirements

Prior experience in dispatching/scheduling
Customer service oriented and thrives in a team environment
Analytical and detailed with a sense of urgency
Highly organized and ability to multi-task in a fast-paced environment
Strong written and verbal communication skills
Ability to multi-task and prioritize
Professional and friendly phone skills

Nice To Haves

Service Industry Scheduling / Dispatching experience

Responsibilities

Attending to a high volume of calls both inbound & outbound
Scheduling service and installation appointments
Implement problem resolution with customers
Coordinate and monitor technician’s schedules
Maintain a high level of professionalism with a commitment to delivering excellent customer service
Light shipping and receiving duties