Service Analyst - End User Computing (EUC) Enablement (Remote, US)

Allstate•USA - TX (Remote), TX

1d•$75,100 - $126,325•Remote

About The Position

The Service Analyst - End User Computing (EUC) Enablement role supports the delivery of technology experiences that help employees remain productive, engaged, and self-sufficient. This role focuses on technology adoption, change management, service improvement, and user enablement within an outcomes-based delivery model where success is measured through adoption, user satisfaction, and business impact.

Requirements

Experience supporting technology adoption, organizational change management, or end-user enablement initiatives.
Familiarity with change management frameworks such as ADKAR, Prosci, or similar methodologies.
Strong written and verbal communication skills with the ability to create executive-ready documentation and reports.
Ability to translate technical concepts into clear, user-focused communications and training materials.
Experience gathering and analyzing user feedback to identify trends and drive service improvements.
Experience developing SOPs, playbooks, process documentation, or knowledge management content.
Experience collaborating with cross-functional teams, including product, technology, support, and business stakeholders.
Proficiency with Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Outlook.
Experience creating reports, dashboards, or performance metrics using reporting tools.

Nice To Haves

Knowledge of Power Platform and AI-enabled productivity tools is preferred.

Responsibilities

Develop and execute go-to-market and adoption strategies for End User Computing products and services.
Apply change management frameworks, including ADKAR and Prosci methodologies, to support organizational readiness and user adoption.
Partner with stakeholders, Change Champions, and support teams to drive awareness, engagement, and successful technology rollouts.
Support adoption and enablement of AI-powered workplace technologies and features.
Gather, analyze, and synthesize end-user feedback to identify service improvement opportunities.
Translate user insights into actionable recommendations that enhance products, services, and user experiences.
Develop and maintain standard operating procedures (SOPs), playbooks, and enablement documentation.
Represent the voice of the customer by providing data-driven feedback to influence product and service roadmaps.
Build and maintain dashboards and reports to measure adoption, satisfaction, service performance, and business outcomes.
Deliver reporting and analytics that provide leadership with actionable insights and improvement recommendations.