End User Analyst
KPFF Consulting Engineers•Seattle, WA
•$26 - $32•Onsite
About The Position
KPFF is seeking a full-time End User Analyst to join their downtown Seattle office. This role is responsible for desktop support and daily tech troubleshooting. The position is Monday-Friday, 8AM-5PM, and requires strong communication skills, a proactive mindset, and a willingness to learn. The End User Analyst will play a vital role in supporting team productivity and contributing to a collaborative, growth-oriented workplace.
Requirements
- Proficient in using Microsoft Windows operating systems including Windows 11 and Windows Server.
- Experience with mobile operating systems, Apple iOS and Android.
- Hands-on hardware troubleshooting experience.
- Ability to listen and understand issues from the end-user, communicate resolution, and then deliver support to the end user.
- 1+ years in a customer service role.
- Excellent communication skills -- verbal, written and presentation.
- Excellent critical thinking and analytical problem-solving skills.
- Able to resolve problems, examine opportunities for process improvements and formulate an implementation approach.
- Ability to collaborate and communicate with team members, clients, and other areas of IT
- Ability to communicate complex information into user-friendly terms.
- Ability to produce a quality of work that is of a consistently high standard.
- Ability to schedule priorities, document, and stay on task with deadlines.
Responsibilities
- Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
- Track inventory and purchase desktop hardware and related products.
- Collaborate with client manager and Tier 2 IT support to fix advanced issues.
- Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.
- Proactively test new or enhanced applications including systems upgrades, mobile devices & apps, productivity software and provides feedback to the IT Service Desk Manager.
- Assist Senior IT Staff with complex network issues, studies, and analysis. Provide “hands on” assistance to any issues.
- Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems
- Consistently produces trouble tickets and resolutions documentation of all work processes.
Benefits
- An excellent 401(k) retirement savings plan with employer contributions
- Medical insurance
- Dental insurance with a no-premium option
- Vision insurance with a no-premium option
- Health Savings Account (HSA) option with employer contribution
- Medical Flexible Spending Account (FSA) option
- Dependent Care FSA option
- Employee Assistance Program
- Group life insurance
- Short-term disability insurance
- Long-term disability insurance
- Seven paid holidays and two floating holidays
- 10 vacation days annually, which increases with years of service.
- 10 days of personal and sick time to care for yourself and family members.
- Up to one week (five business days) of paid jury duty per year.
- Six weeks of supplemental paid family leave
- Travel accident insurance
- Subsidized ORCA bus/rail pass
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
