End User Computing Analyst

TEKsystems•Town of Scott, WI

2d•$20 - $25•Onsite

About The Position

Provide Tier 2 end-user technical support by troubleshooting, tracking, resolving, and communicating technology issues. This role supports break/fix activities, IMAC (Install, Move, Add, Change) requests, endpoint device support, and IT asset management processes to ensure a reliable and efficient user computing environment.

Requirements

3+ years of endpoint computing, desktop support, or technical support experience.
Experience supporting enterprise end-user environments.
Knowledge of Microsoft 365 and Office applications.
Knowledge of endpoint support and desktop administration practices.
Understanding of IT asset management processes and lifecycle management.
Strong troubleshooting and problem-solving skills.
Strong customer service and communication skills.
Ability to prioritize, manage, and escalate issues appropriately.
Strong collaboration, teamwork, and knowledge-sharing abilities.
Ability to adapt quickly to new technologies and changing priorities.
Strong organizational and documentation skills.
Ability to learn internal systems, processes, policies, and technologies with minimal supervision.
Windows 10/11
SCCM
Microsoft 365
Outlook
Active Directory
Desktop Support
Tier 2 Support
Endpoint Management
Hardware Troubleshooting
Software Deployment
Incident Management
Service Request Management
IT Asset Management
Help Desk Support
Technical Support
Customer Service
Printer Support
Laptop Support
Device Configuration
Documentation
Problem Solving

Nice To Haves

Insurance industry experience preferred.

Responsibilities

Troubleshoot, document, track, and resolve hardware, software, and connectivity issues within the end-user environment.
Provide break/fix support for desktops, laptops, tablets, mobile devices, printers, and related peripherals.
Fulfill installation, move, add, and change (IMAC) requests for end-user technology equipment.
Provide Tier 2 technical support and serve as an escalation point for complex user issues.
Configure, deploy, maintain, and troubleshoot endpoint devices and software applications.
Support Microsoft 365 applications, Outlook, Active Directory, and enterprise desktop technologies.
Assist with software deployments, device refreshes, and workstation migrations.
Support IT asset lifecycle processes including inventory tracking, deployment, recovery, and disposal.
Escalate issues when appropriate and collaborate with other IT teams to ensure timely resolution.
Maintain accurate incident, service request, and asset documentation.
Deliver exceptional customer service while supporting users in high-pressure situations.