Front Desk Attendant

The Children's Institute of Pittsburgh•Pittsburgh, PA

3d•Onsite

About The Position

At The Children’s Institute of Pittsburgh, we’ve built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we’re forever proud of our team members who don’t just make a career here – they make a difference. The Service Ambassador serves as the first point of contact for clients at The Children’s Institute, demonstrating a comprehensive understanding of clinical practices, workflows, and standards related to client care and business operations. This role involves providing a personalized service, responding to client inquiries, navigating care options, scheduling appointments, collecting payments, and ensuring seamless communication between clients and internal staff. The Service Ambassador is committed to delivering exceptional service that supports The Children’s Institute’s mission and values.

Requirements

Minimum of three years of healthcare or customer service experience required.
Certification in CPR, First Aid, Child Abuse (training will be provided).
Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Provide excellent personalized service.
Be the first point of contact for clients at The Children’s Institute regarding care navigation.
Respond to client inquiries to promote CI comprehensive services to meet clients’ needs or potential client needs.
Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff.
Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines.
Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools.
Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information.
Accurately input client demographic and insurance information into EMR’s
Obtain initial prescriptions for all scheduled services per organizational guidelines.
Complete timely data entry for no-shows, cancellations and arrived appointments as assigned.
Help families navigate through systems of care!