Front Desk Attendant

Fitness Formula Clubs (FFC)•Chicago, IL

3d•Onsite

About The Position

The Front Desk Attendant is responsible for creating a great first impression of the club by greeting members by name, checking them in, and acting as a liaison between members and the Membership Department. This role involves answering calls professionally, addressing member questions and concerns, and performing opening and closing duties for the front desk. The attendant will also handle payments, ensure the cash drawer is balanced, and maintain a clean and safe environment. Additionally, they will attend department and staff meetings and provide support to the Membership Experience Manager as needed.

Requirements

12PM-6PM Monday- Thursday and 12PM-8PM Saturday and Sunday shifts required
Must attend all required department and club staff meetings
Must provide a clean, safe and healthy environment for members, guests, and co-workers
Must complete hospitality courses during the first 90 days of employment

Nice To Haves

Experience in a customer-facing role
Experience with payment processing
Excellent communication and interpersonal skills

Responsibilities

Greet members by name and create a great first impression of the club
Check-in members and guests to the club
Act as liaison between current and prospective members and Membership Department
Answer incoming calls professionally
Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
Perform opening and closing functions regarding the front desk
Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
Attend all required department and club staff meetings
Provide a clean, safe and healthy environment for members, guests, and co-workers