Service Agreement Manager

Wagner Equipment • Aurora, CO

2d • $73,000 - $100,400 • Onsite

About The Position

The Customer Value Agreement Manager is responsible for the performance of our contract administrators and the financial health of our preventative maintenance service agreement business in a manner that reflects the company’s vision of working as “One Professional Team.” This manager will create data visualizations, analyze trends, and advise senior leaders on the status of quoted/active/expired contracts.

Requirements

• High School Diploma or GED
• 3+ years accounting or project finance experience
• 3+ years administrative/clerical experience
• Intermediate knowledge of Microsoft Word, Outlook, PowerPoint, and Excel
• Intermediate knowledge of DBS

Nice To Haves

• Some College or Trade School Preferred
• Some leadership experience preferred

Responsibilities

• Oversee CVA enrollment process
• Analysis of contract performance ensuring financial health on existing contracts
• Manages contract balance sheets and provides necessary documentation for tax and audit purposes ensuring balance sheet and profit & loss statement accounting is accurate
• Manage a team of contract administrators
• Builds standard work processes related to contract administration and trains the organization on these processes
• Creation of monthly reports on contract performance to inform service leadership on performance
• Manages requests for administrative materials
• Manages DBS data interface and data validation
• Ensures deferred and electronic invoicing is complete monthly
• Reviews work orders for proper contract billing
• Reports TM&R financial statement monthly
• Supports Equipment Management staff to ensure maintenance and repair work orders are opened on time with correct information
• Collaborates with service teams to ensure work order data is accurate for contracts
• Hire, train, direct, and develop staff
• Provide regular performance feedback and conduct annual performance reviews for team of contract admins

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED