Service Agreement Leader

Carrier • CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, FL

7d • $117,500 - $234,500 • Hybrid

About The Position

As the Carrier Commercial Service – Service Agreement Leader you will be responsible for the growth of the reoccurring revenue account base. This account base is also known as service agreement customers. This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers. HVAC Service Agreement Sales Manager to drive revenue growth for HVAC service agreements by developing sales strategies, leading a sales team, and building client relationships. Key responsibilities include identifying leads, performing needs assessments, creating tailored proposals for service and maintenance, closing deals, and ensuring client satisfaction to foster repeat business. The role requires strong sales skills, knowledge of the HVAC industry, and proficiency with CRM tools to track performance and manage the sales pipeline.

Requirements

• Bachelor’s Degree
• 7+ years of Commercial service sales experience
• 2+ years of people management or sales leadership
• Must be able lift/carry 20 lbs., climb ladders/stairs, be comfortable working on roofs/platforms
• Ability to Travel up to 30% to our Carrier Commercial Service branch locations

Nice To Haves

• Proven ability to generate leads, build relationships, and consistently meet or exceed sales goals.
• A strong understanding of HVAC systems, equipment, and the specific needs of commercial and residential clients.
• Excellent interpersonal and communication skills for interacting with clients, internal teams, and management.
• Experience in leading and motivating a sales team to achieve performance objectives.
• Ability to understand technical aspects of HVAC systems to effectively assess needs and present solutions.
• Strong communication skills (written and oral)
• Strong team building and relationship building ability and desire
• Aptitude to understand building mechanical system basics, facility management budgeting processes, sustainability
• Competence in PowerPoint, Excel and Salesforce programs

Responsibilities

• Develop and implement strategic sales plans to achieve revenue targets and expand market share for service agreements.
• Identify and pursue new sales opportunities by networking, leveraging referrals, and conducting targeted outreach to potential clients.
• Build and maintain long-term, trusting relationships with clients by understanding their needs and providing exceptional service and follow-up.
• Conduct thorough needs assessments to identify client requirements and then customize and present proposals for service and maintenance agreements.
• Present solutions, negotiate contract terms, and oversee the sales process from lead generation to closing deals.
• Stay current with industry trends, competitor offerings, and regulatory changes to provide informed guidance to clients.
• Utilize CRM tools to meticulously track sales activities, manage the sales pipeline, and report on performance metrics.
• Set the vision and strategic direction of the organization, understanding the market, existing customer base, identifying growth opportunities, and developing long-term plans.
• Build, manage, and motivate a high-performing team, including recruiting talent, providing training and development, and fostering a positive and inclusive work environment.
• Make critical decisions that impact the organization by analyzing data, considering various perspectives, and making informed choices.
• Effectively communicate the vision, goals, and expectations to the team and stakeholders, including active listening and providing constructive feedback.
• Identify and resolve issues within the organization through strong analytical skills and creative problem-solving, potentially requiring travel to regions for problem-solving sessions.
• Monitor and evaluate the performance of the team and organization, setting performance metrics, tracking progress, and implementing improvements.
• Manage the financial health of the organization, including budgeting, forecasting, and effective resource allocation.
• Build and maintain relationships with key stakeholders, including customers, partners, and investors, representing the organization effectively.
• Adapt to changing circumstances and lead the organization through periods of change, being open to new ideas and resilient in the face of challenges.
• Demonstrate integrity and ethical behavior, setting a positive example and ensuring socially responsible operations.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager