SERVICE AGREEMENT COORDINATOR

Atlas Machine And Supply•Hilliard, OH

11d•$50,000 - $60,000•Onsite

About The Position

Atlas Machine & Supply, Inc. is seeking a highly motivated, customer-oriented, and detail-oriented Service Agreement Coordinator for its Compressed Air Division in Columbus, Ohio. This in-office role provides customer service and support to customers, the sales team, and the service team. The coordinator processes incoming quotes and order requests, maintains customer service agreement contracts, and builds strong customer relationships. The position prepares and provides service agreement quotes for industrial air compressors; supports sales representatives, regional aftermarket directors, and branch service managers; and manages, schedules, and oversees service agreement jobs to support timely completion and customer satisfaction. It also sources and procures parts for service agreement work and other service requests, coordinates with branch managers on project efficiency and profitability, reviews active contracts for renewals, expiration dates, and profitability, and notifies relevant colleagues about upcoming renewals. The work schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. Atlas describes a culture emphasizing teamwork and support, clear communication, prioritization and efficiency, and individual ownership and accountability. The company also states its commitment to equal employment opportunity and a work environment free of harassment.

Requirements

High school diploma, GED, or equivalent, or at least one year of experience in the air compressor industry.
Strong customer service skills and ability to communicate technical information clearly, professionally, and in a customer-friendly manner.
Ability to troubleshoot customer concerns, analyze data, and provide practical recommendations or solutions.
Ability to prepare detailed service reports, quotes, and proposals and present them to customers.
Proficiency with Microsoft Office Suite and ability to learn and use CRM or service management software.
Strong organizational skills and ability to multitask and manage multiple customer requests, timelines, and follow-ups.

Nice To Haves

Background in the industrial air compressor industry, including knowledge of system operation, service, and applications.

Responsibilities

Prepare and provide quotes for service agreements related to industrial air compressors.
Support Atlas Sales Representatives, Regional Aftermarket Directors, and Branch Service Managers.
Manage, schedule, and oversee service agreement jobs to help ensure timely completion and customer satisfaction.
Source and procure parts and components for service agreement jobs.
Communicate with Branch Managers to maximize efficiency, profitability, and resource utilization on service projects.
Review active service agreement contracts for renewal opportunities, expiration dates, and profitability.
Proactively notify Sales and the Regional Aftermarket Director of upcoming contract renewals to support customer retention.
Research and procure parts for non-preventive maintenance service requests.
Perform additional duties related to service operations and customer support as assigned.
Process incoming quotes and order requests, maintain customer service agreement contracts, and build customer relationships.