Quality Agreement Specialist

Avantor • Bridgeport, NJ

3d • $62,500 - $100,625 • Onsite

About The Position

Avantor is seeking a Quality Agreement Specialist to provide technical and quality support to its global customer and sales organizations. The role partners with internal teams to research, compile, and communicate information about Avantor’s pharmaceutical and laboratory products; develops and maintains quality documentation; updates product and customer databases; and manages customer Quality Agreements. The position is full-time and based in Phillipsburg or Bridgeport, New Jersey.

The Specialist manages and negotiates Customer Quality Agreements in collaboration with Avantor’s legal team and responds to customer technical and quality inquiries by telephone and email. The role researches technical documents, reviews product specifications, and draws on company resources and technical expertise to prepare agreements and communicate information. It also contributes to improving information collection and archiving processes, applies lean principles to improve customer-response efficiency, and participates in cross-functional customer-intimacy programs, which may involve project management, data collection and review, and recurring meetings. Travel of up to approximately 10% may be required, including occasional domestic and international travel. The usual work environment is an office, with occasional visits to manufacturing and R&T facilities.

Requirements

• Bachelor’s degree in Biology, Biotechnology, Bioengineering, Chemistry, Chemical Engineering, or a related field.
• At least three years of combined experience in technical services, engineering, quality, or sales in a chemical or pharmaceutical environment.
• Knowledge of synthetic pharmaceutical and biopharmaceutical drug development and manufacturing, and understanding of industry regulations including cGMP, FDA, ICH, and WHO, as well as quality and validation.
• Experience in quality and process engineering in a chemical or pharmaceutical environment.
• Excellent knowledge of Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment while keeping customer needs in mind.
• Results-oriented, energetic, self-motivated, and a dedicated team player.
• Problem-solving and leadership skills.
• Initiative, attention to detail, and follow-through.
• Ability to learn industry regulations and Avantor’s proprietary systems.
• Commitment to high standards of customer satisfaction and customer experience.
• Excellent verbal and written communication, presentation, and interpersonal skills.

Nice To Haves

• Experience with computer applications such as databases and aptitude for further developing technical skills.
• Hands-on experience in a laboratory or manufacturing environment.
• Project management experience.
• Experience in at least one of the areas referenced in the posting; the specific areas are not listed.

Responsibilities

• Manage and negotiate Customer Quality Agreements in collaboration with the Avantor legal team.
• Respond to customer technical and quality inquiries by telephone and email regarding pharmaceutical and laboratory product lines and quality agreement support.
• Research technical documents, review product specifications, and use technical monographs, Company R&D experts, in-house databases, and personal technical background to prepare quality agreements and communicate information to customers.
• Participate in designing and improving quality agreement information collection and archiving processes with departments including Marketing, Sales, and Quality Assurance.
• Participate in lean-process reviews to maximize team efficiency in responding to customers.
• Participate in cross-functional customer-intimacy programs, including project management, data collection and review, and hosting or attending recurring meetings.
• Provide technical and quality support to global customer and sales organizations.
• Develop and maintain quality documentation and update product and customer databases.
• Perform other duties as assigned, with or without accommodation.
• Travel as required, potentially up to 10%, including occasional domestic and international travel.

Benefits

• Medical, dental, and vision coverage.
• Wellness programs.
• Health savings and flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase program.
• 11 paid holidays.
• 18 PTO days accrued annually.
• Volunteer time off.
• Six weeks of 100% paid parental leave, except in states that offer paid family leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level