Quality Agreement Specialist

Avantor•Bridgeport, NJ

2d•Onsite

About The Position

Avantor is hiring a Quality Agreement Specialist to provide technical and quality support to its global customer and sales organizations. The Specialist researches, compiles, and communicates information about Avantor’s pharmaceutical and laboratory products, develops and maintains quality documentation, updates product and customer databases, and manages customer Quality Agreements. The role collaborates with internal teams and suppliers to address quality matters and supports improvements to quality processes. It is a full-time position based in Phillipsburg or Bridgeport, New Jersey, with an office setting and occasional work at a manufacturing facility and R&T building. Travel of up to 10% may be required, both domestically and internationally.

Requirements

Bachelor of Science or Bachelor of Arts degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or a related field.
At least three years of combined experience in technical services, engineering, quality, or sales in a chemical or pharmaceutical environment.
Knowledge of synthetic pharmaceutical and biopharmaceutical drug development and manufacturing, and an understanding of industry regulations including cGMP, FDA, ICH, and WHO, as well as quality and validation.
Experience with quality and process engineering in a chemical or pharmaceutical environment.
Excellent knowledge of Microsoft Office Suite.
Ability to manage multiple priorities in a fast-paced environment while keeping customer needs in mind.
Results-oriented, energetic, self-motivated, and a dedicated team player.
Problem-solving and leadership skills.
Initiative, attention to detail, and follow-through.
Ability to learn industry regulations and Avantor’s proprietary systems.
Commitment to high standards of customer satisfaction and providing an excellent customer experience.
Excellent verbal and written communication, presentation, and interpersonal skills.

Nice To Haves

Experience working with computer applications such as databases, with an aptitude to further develop technical skills.
Hands-on experience in a laboratory or manufacturing environment.
Project management experience.

Responsibilities

Manage and negotiate Customer Quality Agreements in collaboration with Avantor’s legal team.
Respond by telephone and email to customer technical and quality inquiries about the Company’s pharmaceutical and laboratory product lines.
Research technical documents, review product specifications, and use technical monographs, Company R&D experts, in-house databases, and personal technical knowledge to prepare quality agreements and communicate information to customers.
Participate in designing and improving quality-agreement information collection and archiving processes with departments including Marketing, Sales, and Quality Assurance.
Participate in reviews of processes using lean principles to maximize team efficiency in responding to customers.
Participate in cross-functional customer intimacy programs, including project management, data collection and review, and hosting and participating in recurring meetings.
Perform other duties as assigned, with or without accommodation.

Benefits

Medical coverage
Dental coverage
Vision coverage
Wellness programs
Health savings and flexible spending accounts
401(k) plan with company match
Employee stock purchase program
11 paid holidays
18 accrued PTO days annually
Volunteer time off
Six weeks of 100% paid parental leave, except in states that offer paid family leave
Learning experiences to support career growth and success