Service Agent (Bilingual - must speak English AND French)

My Insurance Broker • Hamilton, ON

8d • CA$18 - CA$20 • Onsite

About The Position

The Service Agent plays a vital role in delivering excellent customer service by assisting Ontario residents with a wide range of government services. This role ensures that residents can easily access government services, such as health cards, driver’s licenses, vehicle registrations, and more, in a timely and efficient manner. The Service Agent is expected to uphold the standards of professionalism, confidentiality, and service excellence, ensuring that the customer experience is seamless, accurate, and positive.

Requirements

• Minimum College or University level Degree/Undergraduates Degree or comparable experience.
• 1 - 2 years of customer service experience.
• Experience handling cash transactions.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficient in computers/technology.
• An adaptable approach to work as position responsibilities will change to meet member/client requirements.
• A team approach to work is required as efforts are focused on team results.
• You must be flexible with regards to working various hours including days, evenings and Saturdays.
• Must be fluent in English.
• Must speak French.

Responsibilities

• Respond to inquiries from the public regarding a range of services including health cards, driver's licenses, vehicle registrations, and other government services.
• Assist customers in-person, by phone, and via digital platforms with questions related to Service Ontario processes.
• Process applications and transactions related to health card renewals, driver’s licenses, vehicle registrations, and other provincial services.
• Verify documents and ensure accurate information is provided in accordance with Service Ontario policies.
• Provide exceptional customer service, addressing inquiries and resolving issues in a professional and empathetic manner.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Maintain a professional and approachable demeanor at all times.
• Handle confidential and sensitive information in accordance with privacy and security regulations.
• Perform other related tasks as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree