Customer Service Agent ( English/ French) (Canada)

Sezzle

5d • Remote

About The Position

This is a remote position for candidates based in Canada. Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans. We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful.

Requirements

• Excellent communication and interpersonal skills
• Fluent in written and spoken English
• Fluent in written and spoken French
• Proven success in a fast-paced support environment
• Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
• Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
• Driven to dig into the details of a system or process to solve customer problems
• Displays a passion for what you do while upholding personal and corporate integrity
• Excitement to learn new technologies and help customers succeed
• 3+ years of customer support experience
• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
• Bachelor’s degree or an equivalent combination of education and experience
• Must work from Canada, can't work outside of the country.
• 3-4 training weeks
• Full availability first 2 months, no vacations could be approved in this period
• Fixed shift, based in Central Standard Time

Nice To Haves

• Zendesk, LiveAgent or Jira experience is a plus

Responsibilities

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
• Showcase passion and connection with the nooks and crannies product
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
• Build a network of support and trust with our awesome customer support team!
• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
• Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience

Benefits

• Competitive salary
• Volunteer hours and sabbatical
• Life, LTD, medical, dental and vision insurance
• Highly discounted LifeTime gym membership
• RRSP with employer match
• Collaborative fun co-workers
• The opportunity to join the fastest growing FinTech alongside a team of motivated and driven individuals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree