Mercedes Service Advisor

Schomp Automotive Group•Farmington, NM

8d•Onsite

About The Position

Mercedes-Benz of Farmington is a world-class, “Best of The Best” award winning dealership. We’re driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We are Consistent - We do it right or fix it fast. We are Respectful - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection. As our business continues to grow, we need an enthusiastic Service Advisor to join our Mercedes-Benz of Farmington team. Guided by our core values, Our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. This is no ordinary desk job-If you are someone who likes being up on your feet and providing the highest level of hospitality in all situations, we have the job for you! Our organization is a place with limitless advancement opportunities...if you’re looking for a career, not just a job, we hope you will consider Mercedes-Benz of Farmington.

Requirements

Automotive dealership Service Advisor experience required.
The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
The self-concept of professional should be coupled with concern for quality service and customer satisfaction.
Must possess and maintain a valid driver license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Ability to drive manual transmission vehicles.

Responsibilities

Own our customer’s experience in the service lane.
Be the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.
Greet vehicle owners on the drive line.
Explain the repair process.
Punctual and regular attendance.
Be a friendly and professional "first face" of Mercedes-Benz of Farmington when meeting with customers.
Initiate automotive services and repairs by ascertaining performance problems and services requested.
Troubleshoot vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Maintain customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Benefits

medical insurance
dental insurance
life insurance
Pet insurance
401(k) with company match
Paid Time off - Vacation, sick and benefit days
Short term and long term disability
Accident insurance
On site Gym
Employee Assistance program that offers counseling sessions, financial and legal advice
Culture that values and recognizes
Committed to your career, leadership and development training
Discounts on vehicles, parts and service