Mercedes Service Advisor

Schomp•Farmington, NM

7d•Onsite

About The Position

Mercedes-Benz of Farmington is seeking an enthusiastic Service Advisor to join their world-class, award-winning team. This role focuses on the guest experience in the service lane, acting as the first point of contact for customers. It involves understanding product offerings, inventory needs, technician scheduling, and providing exceptional customer service. This is an active role, requiring individuals to be on their feet and provide a high level of hospitality. The company offers limitless advancement opportunities for those seeking a career.

Requirements

Automotive dealership Service Advisor experience required.
Ability to work independently with limited supervision.
Motivation to continually increase product knowledge.
Professional self-concept coupled with concern for quality service and customer satisfaction.
Must possess and maintain a valid driver license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Ability to drive manual transmission vehicles.

Responsibilities

Own the customer’s experience in the service lane.
Act as the first point of contact with customers.
Be well-versed in product offerings, inventory needs, technician scheduling and customer service.
Greet vehicle owners on the drive line.
Explain the repair process to customers.
Initiate automotive services and repairs by ascertaining performance problems and services requested.
Troubleshoot vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Maintain customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
Punctual and regular attendance.
Be a friendly and professional "first face" of Mercedes-Benz of Farmington when meeting with customers.

Benefits

Medical insurance
Dental insurance
Life insurance
Pet insurance
401(k) with company match
Paid Time off (Vacation, sick and benefit days)
Short term disability
Long term disability
Accident insurance
On site Gym
Employee Assistance program (offers counseling sessions, financial and legal advice)
Leadership and development training
Discounts on vehicles, parts and service