Service Advisor - Mercedes-Benz Raleigh

Holman•Raleigh, NC

4d•$3,000 - $10,000•Onsite

About The Position

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Mercedes-Benz Raleigh has an outstanding opportunity for a Service Advisor to join their team! Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction.

Requirements

High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
Current valid driver’s license
Must have good reading, writing and math skills.
Have excellent interpersonal skills and provide outstanding customer service.
Ability to work retail hours
Computer proficient

Responsibilities

Ability to meet & greet customers with courtesy and efficiency
Responsible for proving an outstanding guest experience!
Determine the course of action to take and obtain customer authorization.
Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
Knowledge of warranty and service/insurance policies.
Keeping customer informed and advise customer of the prognosis of their vehicle.
Calling customers to set appointments and answer telephones at a timely manner.
Attends/completes required training and department meetings.