Service Advisor Motorcycle ATV Powersports

Southern Mountain Adventures LLC•Chattanooga, TN

5h•Onsite

About The Position

Service Advisors are the sales force of the Service department. They handle all customer transactions from start to finish while striving to achieve department and personal goals while providing excellent customer service.

Requirements

1 year related experience and/or training.
Ability to read, analyze, and interpret documents.
Ability to make effective and persuasive speeches and presentations to clients.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Basic computer knowledge i.e. typing and the use of scheduling systems.

Nice To Haves

Motorcycle ATV Powersports experience

Responsibilities

Be an example of living the mission and core values.
Continually learn and apply new selling skills, strategies and techniques on a daily, monthly and yearly basis. Complete OEM or vendor training within timelines set by the company. Maintain a high level of product, market and industry knowledge.
Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
Proactively support and work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork.
Accurately document customer service needs to the work order by professionally greeting, actively listening to and communicating expectations with the customer in a way that builds their comfort and confidence.
Successfully maintain and enhance ongoing customer relationships through timely follow-up communications that lead to repeat business per company policy, including in-process, current and past customers.
Meet or exceed individual service sales goals by selling additional service/maintenance, parts and accessories in a proactive manner which serves the customer and is in their best interest.
Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling and/or communication about scheduling expectations set and timely collection of authorizations. Accurately estimate and document all charges on the repair order.