Ford Pro Elite Service Advisor

Ted Britt Automotive GroupChantilly, VA
Onsite

About The Position

Join the Ted Britt Ford Pro Elite Commercial Truck Repair Center as a Service Advisor! We are seeking a customer-focused, organized professional to support our growing commercial truck service operation. This role is ideal for someone with strong communication skills and experience working with fleet and commercial vehicle customers.

Requirements

  • High school diploma or equivalent required.
  • Previous automotive or commercial truck service advisor experience preferred.
  • Strong knowledge of commercial vehicle maintenance and repair processes.
  • Excellent customer service, communication, and organizational skills.
  • Ability to multitask in a fast-paced service environment.
  • Experience with dealership management systems preferred.
  • Ability to build and maintain customer relationships.
  • Valid driver’s license with a clean driving record required.
  • Ability to stand, walk, and move throughout the service department for extended periods.
  • Ability to communicate clearly in person, by phone, and electronically.
  • Ability to occasionally lift up to 25 pounds.
  • Maintain regular and predictable attendance.

Nice To Haves

  • Previous automotive or commercial truck service advisor experience preferred.
  • Experience with dealership management systems preferred.

Responsibilities

  • Greet customers promptly and professionally.
  • Write repair orders accurately based on customer concerns and technician findings.
  • Communicate repair recommendations, estimates, and completion timelines to customers.
  • Coordinate workflow between customers, technicians, and parts department personnel.
  • Monitor repair progress and provide status updates to customers.
  • Review completed repair orders for accuracy and ensure all work is properly documented.
  • Assist with warranty and fleet account documentation as required.
  • Build and maintain strong relationships with commercial and fleet clients.

Benefits

  • Medical, Dental, and Vision Insurance
  • LegalShield Coverage
  • Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
  • 401(k) with Employer Match
  • Paid Sick Leave, Vacation, and Holidays
  • Employee discounts on vehicles, parts, and services
  • Career growth opportunities within the dealership group
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