Service Advisor - Fowler Dodge
Fowler Dodge•Oklahoma City, OK
•Onsite
About The Position
Fowler Dodge is seeking an Automotive Service Advisor who can make customers feel welcome and confident that their needs are being met. This role requires someone who is an expert in customer service, comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians.
Requirements
- Valid Driver's License and MVR acceptable to our Insurance Carrier.
Responsibilities
- Greet service department customers promptly and courteously.
- Listen to each customer and clearly articulate repair needs to techs.
- Upsell recommended/additional services using low-pressure, high-integrity methods.
- Provide accurate estimates of repair/maintenance costs.
- Adhere to dealership policy on customer vehicle care and operation.
- Follow up on each repair and keep customers informed of progress.
- Inspect repair quality and ensure that all work is complete.
- Notify customers when vehicles are ready for pick up.
- Review and explain repairs and associated costs with customers; and perform an active delivery.
- Handle minor customer concerns and complaints.
- Keep Service Manager informed of all problems and potential problems.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Benefits
- medical, vision, dental, life, & disability insurances
- 401K employer matching plan
- Paid Time Off
- Volunteer Paid Time Off
- Paid Holidays
- Parental Leave
- employee assistance program
- job specific education
- student sponsorships
- internships
- manufacturer and dealership training
- Graduate & Tool Incentive programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
