Service Advisor - Fowler Toyota Tulsa

Fowler Automotive • Tulsa, OK

1d • Onsite

About The Position

Automotive Service Advisor – Fowler Toyota Tulsa If you can make customers feel welcome and confident that their needs are being met, then Fowler Toyota Tulsa may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians. Required hours are Monday - Saturday from 9:00 am to 7:00 pm with a day off during the week.

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• medical, vision, dental, life, & disability insurances
• 401K employer matching plan
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays
• Parental Leave
• employee assistance program
• job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed