Service Advisor | Portland Area Regional Application

Swickard Management Company, Swickard Auto Group • Portland, OR

11d • $50,000 - $100,000 • Onsite

About The Position

This is a general application for Service Advisor openings across Swickard's Portland and Eugene area dealerships. Qualified candidates will be contacted as opportunities arise. Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. We operate multiple dealerships across the Portland and Eugene markets, representing iconic brands that guests trust and return to. When Service Advisor openings arise at any of our locations, we want qualified candidates ready to go. If you're an experienced advisor in or open to the Pacific Northwest, we'd like to start the conversation now. This isn't a posting for a role that's open today -- it's an invitation to connect. Swickard operates multiple dealerships across the Portland and Eugene markets and we proactively build relationships with strong service advisor talent so that when an opening arises, we're ready to move. If you're a guest-first, process-driven advisor who holds yourself to a high standard, we want to know you. If you're open to a conversation about what's possible in the Pacific Northwest with Swickard -- we'd like to hear from you.

Requirements

• Demonstrates a high HQ (Hospitality Quotient) -- kindness and optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity
• 2+ years of service advisor experience in a franchised dealership preferred -- luxury, import, or domestic brand experience all welcome
• Track record of strong CSI and NPS performance and repeat guest relationships
• Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience
• Reynolds & Reynolds or CDK experience preferred
• Valid driver's license with a clean driving record
• A genuine hospitality mindset -- you treat every guest interaction like it matters, because it does

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Deliver a consistent guest experience that reflects the standard of the brand and the store

Benefits

• Top advisors earn $100,000+ annually -- compensation specific to each store and opening
• Open service appointment schedule -- guests book when it's convenient for them, keeping the drive consistently active
• Paid manufacturer training and ongoing certification opportunities
• Medical, dental, vision, life, and pet insurance
• 401(k) plan
• Paid time off and paid holidays
• State-of-the-art facilities with current diagnostic tools and technology
• Career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed