Service Advisor | Anchorage & Mat-Su Area Regional Application
About The Position
This is a general application for Service Advisor openings across Swickard's Anchorage and Mat-Su Valley area dealerships. Qualified candidates will be contacted as opportunities arise. Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. We operate multiple dealerships across the Anchorage and Mat-Su Valley markets, representing iconic brands that guests trust and return to. When Service Advisor openings arise at any of our locations, we want qualified candidates ready to go. If you're an experienced advisor in or open to the Pacific Northwest, we'd like to start the conversation now. This isn't a posting for a role that's open today -- it's an invitation to connect. Swickard operates multiple dealerships across the Anchorage and Mat-Su Valley markets and we proactively build relationships with strong service advisor talent so that when an opening arises, we're ready to move. If you're a guest-first, process-driven advisor who holds yourself to a high standard, we want to know you. If you're open to a conversation about what's possible in Alaska with Swickard -- we'd like to hear from you.
Requirements
- Demonstrates a high HQ (Hospitality Quotient) -- kindness and optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity
- 2+ years of service advisor experience in a franchised dealership preferred -- luxury, import, or domestic brand experience all welcome
- Track record of strong CSI and NPS performance and repeat guest relationships
- Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience
- Reynolds & Reynolds or CDK experience preferred
- Valid driver's license with a clean driving record
- A genuine hospitality mindset -- you treat every guest interaction like it matters, because it does
Nice To Haves
- experienced service advisor who takes genuine pride in how you communicate, follow through, and care for every guest
- thrive in a process-driven, guest-first environment and you hold yourself to a standard that shows up in your CSI scores
- open to exploring what's next -- and want to be in conversation with a growing Pacific Northwest automotive group before a specific opening arises
Responsibilities
- Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
- Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
- Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
- Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
- Identify and present additional service recommendations that protect guest safety and vehicle performance
- Maintain accurate records in the DMS and uphold all documentation and compliance standards
- Deliver a consistent guest experience that reflects the standard of the brand and the store
Benefits
- Medical, dental, vision, life, and pet insurance
- 401(k) plan
- Paid time off and paid holidays
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
