Service Advisor - GM Dealership

Labadie Auto Company•Bay City, MI

1d•$60,000 - $75,000•Onsite

About The Position

As a Service Advisor, you will be responsible for greeting customers, listening to their description of problems or service needed, determining the type of service required, and preparing repair orders. If a vehicle requires additional repairs not covered in the original order, you will create a new estimate with the additional cost and contact the customer for permission to do the work. You will also advise customers on other available services. This role is crucial in building relationships and providing the best customer service possible within a family-owned and operated dealership environment.

Requirements

High school diploma or equivalent (required).
Must be at least 18 years of age.
Possess a valid driver's license.
Eligible to work in the United States.
Ability to be insurable by our auto insurance provider.

Nice To Haves

At least one year of related service/dealership experience (preferred).

Responsibilities

Greeting guests promptly and courteously in a professional manner.
Answering phone calls and scheduling service appointments.
Actively listening to accurately document guest’s vehicle concerns.
Generating repair orders and documenting guest concerns with their vehicle.
Preparing accurate estimates on parts and labor for guests.
Recommending mileage-based maintenance for guests.
Obtaining details of customer concern and translating them to assist technicians with diagnosis.
Monitoring progress of guest’s vehicles throughout the day and frequently updating guests on the repair progress.
Inspecting repairs completed by technicians.
Explaining all repairs to guests and necessary charges.
Maintaining electronic and/or paper records of service work.
Multitasking in a high volume, fast-paced environment.