Service Advisor | Meridian, MS (35710)

Empire Truck Sales•Meridian, MS

1d•Onsite

About The Position

Empire Truck Sales, LLC is seeking a customer-focused Service Advisor to join their service team. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is motivated to grow into a Service Management position. Empire Truck Sales is one of the largest Freightliner and Western Star heavy truck dealerships in the Southeast and is looking for individuals who are passionate about serving others, building lasting relationships, and providing best-in-class service.

Requirements

2+ years of experience in a Parts and/or Service support role (automotive, equipment, or heavy truck dealership preferred)
Strong knowledge of dealership or truck industry terminology (or a willingness to learn quickly)
Proficiency with Microsoft Office and web-based applications
Valid driver’s license with a clean MVR
Detail-oriented, organized, and able to multitask in a fast-paced environment
Excellent communication skills (verbal & written) with a talent for building relationships
A self-starter who thrives in a team environment and is eager to learn
Must be able to work a rotating shift; schedule includes some weekends

Nice To Haves

Retail experience is a plus

Responsibilities

Deliver an exceptional customer experience as the main point of contact for service needs
Coordinate with parts and service teams to manage repairs, labor, and sublet work
Open and process work orders, ensuring accuracy for retail and warranty jobs
Communicate repair updates clearly and promptly to customers
Support daily operations in both Parts and Service departments
Work alongside a skilled team committed to excellence and customer satisfaction