Service Advisor at Hattiesburg Cars
About The Position
The service advisor will provide excellent customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and work with technicians to convey the customers' concerns with accurate repair descriptions. Someone who is highly organized with a good attention to detail is a nice fit for this position. Must have positive attitude, proper phone skills, be able to type and work a computer, work well with others in a group setting, take constructive critisicm and learn from mistakes. No experience necessary but always appreciated.
Requirements
- Proven record of achieving exceptional customer satisfaction
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Positive attitude
- Proper phone skills
- Able to type and work a computer
- Work well with others in a group setting
- Take constructive criticism and learn from mistakes
Nice To Haves
- Past experience as a service advisor, assistant lane manager or service consultant preferred but not necessary
- No experience necessary but always appreciated
- Highly organized with a good attention to detail
Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
- Medical
- Dental
- Vision
- 401K Plan
- Paid Vacations
- Life Insurance
- Employee Service Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
